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Determinants of customer satisfaction in mobile telecom industry and their impact on customer retention and loyalty : a case study of Hyderabad city /

Khiani, Kanchan.

Determinants of customer satisfaction in mobile telecom industry and their impact on customer retention and loyalty : a case study of Hyderabad city / Kanchan Khiani. - MUET. Jamshoro : Telecommunication Engineering, IICT, 2017. - xii, 61p. : ill. ; 30 cm.

Includes References.

Subjects--Topical Terms:
Telecommunication engineering and management.

Dewey Class. No.: / KHI

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