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Total quality management : text, cases, and readings /

Ross, Joel E.

Total quality management : text, cases, and readings / Joel E. Ross. - 2nd ed. - Delray Beach, FL : St. Lucie Press, c1995. - xi, 465 p. : ill. ;

Includes bibliographical references and index.

ISBN: 8175140127 (pbk.)

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.562 / ROS

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