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Lean six sigma service excellence : a guide to green belt certification and bottom line improvement /

Taylor, Gerald M.

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / Gerald M. Taylor. - Ft. Lauderdale, Fla. : J. Ross Pub., c2009. - xix, 289 p. : ill. ;

Includes bibliographical references (p. 233-234) and index.

ISBN: 9788131522301 (hbk.)

Subjects--Topical Terms:
Production management.
Service industries
Service industries
Six sigma (Quality control standard)

Dewey Class. No.: 658.4013 / TAY

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