How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy. Beatriz Munoz-Seca.

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TextPublication details: New York, NY : Springer Berlin Heidelberg, 2017.Description: xxiii, 367p. : ill. ; 25cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	USPCAS-W Seminar Library	658.5 MUN (Browse shelf(Opens below))		Available		LC-99616

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Includes Index & bibliography.

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