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The CRM handbook : a business guide to customer relationship management / Jill DychAc.

By: Publication details: Boston : Addison Wesley, c2002.Description: xxiv, 307 p. : illISBN:
  • 9780201730623 (pbk.)
Subject(s): DDC classification:
  • 658.812 DYC
Item type: Books
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Includes bibliographical references and index.

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