How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy / Beatriz Munoz-Seca.

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Material type: Text

TextPublication details: Switzerland : Palgrave Macmillan, c2017.Description: xxii, 367 p. : ill. ; 25 cmISBN:

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Books

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Books	USPCAS-W Seminar Library	USPCAS-W Seminar Library	658.5 MUN (Browse shelf(Opens below))		Available	2019		LC-104533
Books	USPCAS-W Seminar Library		658.5 MUN (Browse shelf(Opens below))		Available			LC-98358

Includes bibliography and index.

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