Munoz-Seca,Beatriz. <br/><br/>
How to make things happen :  a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy. 
Beatriz Munoz-Seca. 
 - New York, NY :  Springer Berlin Heidelberg,  2017. 
 - xxiii, 367p. :  ill. ;   25cm. 
<br/><br/>Includes Index & bibliography. 
<br/><br/><label>ISBN: </label>9783319547855 (hbk.). 
<br/><br/><label>LCCN: </label>2017943364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mangement.
<br/><br/><label>Dewey Class. No.: </label>658.5  / MUN