TY  - BOOK
AU  - Munoz-Seca,Beatriz.
TI  - How to make things happen: a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
SN  - 9783319547855 (hbk.).
U1  - 658.5 
PY  - 2017///
CY  - New York, NY
PB  - Springer Berlin Heidelberg
KW  - Mangement
N1  - Includes Index & bibliography
ER  -