TY  - BOOK
AU  - Hardy, William C.
TI  - VoIP service quality : : measuring and evaluating packet-switched voice 
SN  - 9780071410762 (Hbk)
U1  - 004.6 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill, 
KW  - Internet telephony
N1  - Includes index
ER  -