TY - GEN AU - Drucker,Peter F. TI - The five most important questions self-assessment tool: participant's workbook SN - 9780470531211 (pbk.) AV - HD62.6 .D777 1993 U1 - 658.048 PY - 2010/// CY - San Francisco PB - Jossey-Bass Publishers KW - Nonprofit organizations Management KW - Organizational effectiveness KW - Total quality management & Evaluation N1 - Includes glossary & references ER -