TY  - BOOK
AU  - Goel, Parveen S.
TI  - Six sigma for transactions and service
SN  - 0071443304
U1  - 658.4013 
PY  - 2004///
CY  - New York
PB  - McGraw-Hill Book Company
KW  - Process control
N1  - Includes glossary & index
ER  -