Shaikh, Faiza Mehreen. Proposing a SLA to establish a call centre at Mehran University, Jamshoro / Faiza Mehreen Shaikh. - MUET. Jamshoro: IICT, 2011. - x, 44p.: ill. : 26 cm. Include References & Index Subjects--Topical Terms: Information Technology Dewey Class. No.: / SHA