TY  - GEN
AU  - Chopra, Amit.
TI  - Total quality management
SN  - 9788127240868 (pbk.)
AV  - HD62.15 .T6792 2003
U1  - 658.4013 
PY  - 2010///
CY  - New Delhi
PB  - Kalyani Publishers
KW  - Total quality management
N1  - Includes references & index
ER  -