TY  - GEN
AU  - Evans,James R.
TI  - Total quality management
SN  - 9788131505502 (pbk.)
AV  - HD62.15 .O173 2000
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi
PB  - South-Western Cengage Learning
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliography & index
ER  -