DychAc, Jill. <br/><br/>
The CRM handbook :  a business guide to customer relationship management / 
Jill DychAc. 
 - Boston :  Addison Wesley,  c2002. 
 - xxiv, 307 p. :  ill. ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780201730623 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC