Gable, Robert A. <br/><br/>
Inbound call centers  :  design, implementation and management / 
Robert A. Gable 
 - Boston :  Artech house,  1993 
<br/><br/><label>ISBN: </label>089006640X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic<br/>Telephone Stations<br/>Telephone Switching systems
<br/><br/><label>Dewey Class. No.: </label>621.385  / GAB