TY  - GEN
AU  - Gable, Robert A.
TI  - Inbound call centers: design, implementation and management 
SN  - 089006640X
U1  - 621.385 
PY  - 1993///
CY  - Boston
PB  - Artech house
KW  - Electronic
KW  - Telephone Stations
KW  - Telephone Switching systems
ER  -