TY  - GEN
AU  - Leutenberg, Ester A.
TI  - The conflict management skills workbook: self-assessments, exercises and educational handouts 
SN  - 9781570252396 (pbk.)
AV  - HD42 .W58 2002
U1  - 658.4053 
PY  - 2010///
CY  - New York
PB  - Wholeperson
KW  - Communication in management
KW  - Conflict management
KW  - Employees
KW  - Interpersonal communication
ER  -