Crosby, Philip B. <br/><br/>
Quality without tears / 
Philip B. Crosby 
 - New York :  McGraw-Hill,  1984 
<br/><br/><label>ISBN: </label>007014530X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality engineering
<br/><br/><label>Dewey Class. No.: </label>658.562  / CRO