McKean, John,  1956- <br/><br/>
Managing customers through economic cycles / 
John McKean. 
 - Chichester, West Sussex :  John Wiley & Sons,  c2010. 
 - vi, 256p. ;  24 cm. 
<br/><br/>Includes references & index. 
<br/><br/><label>ISBN: </label>9780470686201 (hbk.) 
<br/><br/><label>LCCN: </label>2009049241 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business cycles.<br/>Consumer behavior.<br/>Customer relations.<br/>Recessions.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M3853 2010 
<br/><br/><label>Dewey Class. No.: </label>658.812  / MCK