TY  - BOOK
AU  - Prior,Daniel D.
AU  - Buttle,Francis
AU  - Maklan,Stan
TI  - Customer relationship management: concepts, applications and technologies 
SN  - 9781032247441 (pbk.)
U1  - 658.812 
PY  - 2024///
CY  - London
PB  - Routledge
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -