Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross. 
 - 2nd ed. 
 - Delray Beach, FL :  St. Lucie Press,  c1995. 
 - xi, 465 p. :  ill. ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8175140127 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROS