TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases, and readings 
SN  - 8175140127 (pbk.)
U1  - 658.562 
PY  - 1995///
CY  - Delray Beach, FL
PB  - St. Lucie Press
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -