Taylor, Gerald M. <br/><br/>
Lean six sigma service excellence :  a guide to green belt certification and bottom line improvement / 
Gerald M. Taylor. 
 - Ft. Lauderdale, Fla. :  J. Ross Pub.,  c2009. 
 - xix, 289 p. :  ill. ; 
<br/><br/>Includes bibliographical references (p. 233-234) and index. 
<br/><br/><label>ISBN: </label>9788131522301 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Service industries<br/>Service industries<br/>Six sigma (Quality control standard)
<br/><br/><label>Dewey Class. No.: </label>658.4013  / TAY