TY  - BOOK
AU  - Taylor,Gerald M.
TI  - Lean six sigma service excellence: a guide to green belt certification and bottom line improvement 
SN  - 9788131522301 (hbk.)
U1  - 658.4013 
PY  - 2009///
CY  - Ft. Lauderdale, Fla.
PB  - J. Ross Pub.
KW  - Production management
KW  - Service industries
KW  - Six sigma (Quality control standard)
N1  - Includes bibliographical references (p. 233-234) and index
UR  - http://www.loc.gov/catdir/toc/ecip0823/2008030940.html
ER  -