Oakland, John S. <br/><br/>
Total quality management / 
John S. Oakland 
 - 3rd ed. 
 - Boston :  Butterworths,  2003 
<br/><br/>Includes glossary & index. 
<br/><br/><label>ISBN: </label>9780750657402 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / OAK