TY  - BOOK
AU  - Goetsch, David L.
TI  - Quality management for organizational excellence
SN  - 9780135019672
U1  - 658.4013 
PY  - 2006///
CY  - New Jersey
PB  - Prentice Hall International
KW  - Total quality management
N1  - Includes glossary & index
ER  -