TY  - BOOK
AU  - Munoz-Seca, Beartriz.
TI  - How to make things happen: a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy 
SN  - 9783319547855 (hbk.)
U1  - 658.5 
PY  - 2017///
CY  - Switzerland
PB  - Palgrave Macmillan
KW  - Production management
N1  - Includes bibliography and index.
ER  -