| 000 | 00663nam a22001815i 4500 | ||
|---|---|---|---|
| 005 | 20240911061322.0 | ||
| 008 | 170523s2017 nyu 000 0 eng | ||
| 010 | _a 2017943364 | ||
| 020 | _a9783319547855 (hbk.). | ||
| 082 |
_a658.5 _bMUN |
||
| 100 |
_aMunoz-Seca,Beatriz. _91135 |
||
| 245 | 0 | 0 |
_aHow to make things happen : _ba blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy. _cBeatriz Munoz-Seca. |
| 260 |
_aNew York, NY : _bSpringer Berlin Heidelberg, _c2017. |
||
| 300 |
_axxiii, 367p. : _bill. ; _c25cm. |
||
| 504 | _aIncludes Index & bibliography. | ||
| 650 |
_aMangement. _91136 |
||
| 942 | _cBK | ||
| 999 |
_c12682 _d12682 |
||