000 00442nam a2200157Ia 4500
005 20240911060708.0
008 200124s9999 xx 000 0 und d
020 _a9780750657402
082 _a658.4013
_bOAK
100 _aOakland, John S.
245 0 _aTotal quality management /
_cJohn S. Oakland
250 _a3rd ed.
260 _aBoston :
_bButterworths,
_c2003
504 _aIncludes glossary & index.
650 _aTotal quality management
999 _c2881
_d2881